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Returns Policy

Right of Withdrawal:

Thank you for your purchase of your Tchakap item. We hope you will be extremely happy with it. However, if you change your mind, you have 14 days from the day you receive the item to return it to us for a full refund.

To receive the refund, please send the item back to (insert address), enclosing a copy of the form attached….

The item must be as new condition, with all tags and packaging attached, and must be unworn.

Effects of withdrawal:

Please note we will refund the standard shipping charges paid at the time of order, we cannot refund any express or return shipping charges. You are responsible for the cost of return shipping. However, if the item is faulty, we will reimburse both shipping costs to you. However, please contact us first for approval.

The amount will be refunded to the original payment method. We will refund the amount no later than 14 days from the date we receive the item back.

For your protection, please return the item using an insured and traceable delivery method as we can only be held responsible for the item once we receive it.

Thank you

Withdrawal Form